Job Summary:

The Support Executive will be responsible for providing technical support for software applications and Microsoft-based platforms. The role involves troubleshooting issues, performing root cause analysis, coordinating with L3/Development teams, and ensuring timely resolution of technical problems related to web applications and backend systems.

Key Responsibilities:

• Provide technical support for Microsoft platform, web applications, and networking issues
• Perform problem analysis, RCA (Root Cause Analysis), and implement resolutions
• Coordinate with L3 support and development teams for issue resolution
• Work on SQL Server queries and understand stored procedures
• Support IIS-based web applications and ASP.Net systems
• Understand and support multi-tier architecture and web services/APIs
• Maintain documentation and support incident resolution processes

Required Skills:

• Strong understanding of software support and implementation
• Knowledge of SQL Server, Web Applications, IIS server, ASP.Net
• Basic networking concepts and troubleshooting
• Understanding of MS Office (Word, Excel)
• Good communication and analytical skills

Domain Knowledge:

• Knowledge of Fastag/Payment Systems/ Payment Gateway/Electronic Toll Collection (ETC) systems/Toll Plaza

Soft Skills:

• Good communication and interpersonal skills
• Analytical thinking and problem-solving ability
• Ability to collaborate with cross-functional technical teams

Qualification:

• Any Graduate with certification/training in Computer Courses