Key Responsibilities:

• Provide L2 application support for BFSI applications.
• Monitor, troubleshoot, debug, and resolve application issues in production environments.
• Support and maintain application infrastructure across Linux and Windows platforms.
• Coordinate with internal teams and external vendors for issue resolution and system enhancements.
• Manage incident tracking, root cause analysis, and timely resolution of support tickets.
• Ensure application availability, performance, and stability.

Required Skills:

• Strong knowledge of Linux/Windows command-line operations.
• Experience with SQL Server (2016 and above) and SQL queries.
• Hands-on experience in issue debugging and troubleshooting.
• Knowledge of Tomcat administration and support.
• Working knowledge of Oracle Database and SQL.
• Good communication and email-writing skills.

Preferred Skills:

• Experience with DevOps tools and practices.
• Working knowledge of IIS and Windows Server 2016 or higher.
• Experience with JIRA.
• Vendor coordination and stakeholder management experience.

Domain Preference:

• Banking or Financial Services domain experience.

Qualification:

• Any Graduate